Delivery Policy

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Deliveries will be between 10am - 10pm on Mondays - Saturday (No delivery on Sunday or public holidays)
Delivery lead time is 3 to 7 working days, depending on the products you order

*Delivery lead-time varies by each products, please refer to delivery information on each product page before placing an order

Special Care Delivery requires additional time and effort in wrapping and handling in delivery
Delivery cost is charged at $25 per location at checkout page
Orders placed before Wednesday 12pm are eligible for Saturday Delivery

Extra Care Delivery is mostly for large, heavy and/or highly-sophisticated products which require high level of attention from design to last-mile delivery
Delivery cost is charged at $35 per location at checkout page
There must be some one at the recipient's premise to receive and handle the item upon arrival, and we do not place it unattended unless instructed by the customer.

If no one is available to take the delivery, we will be in touch with either the sender or recipient to get approval to leave flowers in a reasonably safe place near/in front of the premise. If both the sender and the recipient are not contactable, unless specifically stated, we will leave the flowers in a reasonably safe place near/in front of the premise, and send the photos to the sender as a proof of delivery via contact information in order details.
In the case where the delivery details was entered incorrectly by the customer during checkout, we will be able to re-deliver the flowers to a different location. There is a $20 re-delivery charge should that be the case

In the case where the flower is severely damaged upon receiving the delivery, please kindly take a photo of the damaged item immediately after you receive the item, and send to kristenflower2021@gmail.com.
Kristen Flower keeps all the detailed digital photos before handing over to 3rd party delivery partner, and your help is greatly appreciated to settle the argument amongst the stakeholders
Kristen Flower, however, will not be able to take any responsibilities nor actions without the proof from your help.